Returns

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at eryn@spiltart.com.au!

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at eryn@spiltart.com.au with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at eryn@spiltart.com.au within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at eryn@spiltart.com.au within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Return Policy

Misprinted/Damaged/Defective Items:

If you receive an item that is misprinted, damaged, or defective, please contact us within 14 days of receiving your order. This timeframe ensures we can work with our print-on-demand partner, who has a 30-day return policy, to organise a return promptly. Send an email to eryn@spiltart.com.au with your order number and photos of the issue, and we’ll handle the rest. We cover the cost for any errors on our part. This policy does not limit your rights under Australian Consumer Law.

Lost Packages:

For packages lost in transit, contact us within 14 days after the estimated delivery date. We’ll investigate and resolve the issue promptly.

Wrong Address:

If the address provided is insufficient, the shipment will be returned to our facility. You will be liable for the reshipment costs once we have an updated address.

Unclaimed Shipments:

Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of reshipment. Unclaimed returns get donated to charity after 30 days.

Return Address:

The return address is set to our print-on-demand partner’s facility. If the facility receives a returned shipment, an automated email notification will be sent to you. If you provide an address different from the facility's, you will be liable for any returned shipments you receive.

Sealed Goods:

For health and hygiene reasons, we do not accept returns of sealed goods, such as face masks, which are not suitable for return once unsealed. These items will be disposed of and are not available for reshipping.

Returned by Customer:

We do not offer returns or exchanges for buyer’s remorse. If you need to return a product due to a defect or error on our part, please contact us first. We advise customers to contact us before returning any products.

EU Consumers:

According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. Goods made to the consumer’s specifications or clearly personalised.
2. Sealed goods unsealed after delivery and not suitable for return due to health protection or hygiene reasons.

Therefore, we reserve the right to refuse returns at our sole discretion.

Your Rights Under Australian Consumer Law:

Our returns policy does not limit your rights under Australian Consumer Law. You are entitled to a replacement or refund for a major failure.

Contact Information:

For any issues or to submit a return request, please contact us at eryn@spiltart.com.au.